About Us

Admiral have teamed up with Rock Insurance Services Limited to bring you a range of travel cover options. 

Rock Insurance are authorised and regulated by the Financial Services Authority (FSA registration number 300317) and have been looking after holidaymakers on their travels for more than ten years. Rock are experts in online travel cover which means that it has never been easier to arrange insurance...even if you have left it until the last minute.

Rock Insurance have a range of solutions to suit every traveller, as well as every budget. 

So whether you are off on a cruise around the Med, a winter sports break in Switzerland or even backpacking around Asia, Rock Insurance will be able to offer you a policy to suit your trip.

Admiral have been providing insurance since 1993 and is one of the trading names of EUI Limited. EUI Limited is authorised and regulated by the Financial Services Authority (FSA registration number 309378).

The registered address for EUI Limited is:

Capital Tower
Greyfriars Road
Cardiff
CF10 3AZ

Travel insurance policies are arranged and administered by Rock Insurance Services Limited. Their registered address is:

6 Magellan Terrace
Gatwick Road
Crawley
West Sussex
RH10 9PJ

Important Information about Rock Insurance Services Limited

Your right to complain

Rock always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Rock Insurance Services Limited
6 Magellan Terrace
Gatwick Road
Crawley
West Sussex
RH10 9PJ

Doing the very best to resolve any difficulty with you is important to Rock, but if this is not done to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone:

0800 023 4567 (free for people phoning  from a ‘fixed line’ (eg. a landline at home)
0300 123 9 123 (free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02

If you have a complaint regarding a claim then you should write to:

Quality Department
Europ Assistance Holdings Limited
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN

Telephone: 00 44 (0) 844 388 5799
or e-mail on: quality@europ-assistance.co.uk

If your complaint is one of the few that cannot be resolved by this stage, contact the Head of Customer Care at the address shown below in English, who will arrange for an investigation on behalf of the Chief Executive:

SOLID Försäkringar
Box 22068
250 22 Helsingborg
Sweden
Corp ID No 516401-8482

Or you may use e-mail: info@solidab.com

Who regulates Rock?

Admiral Travel Insurance is arranged and administered by Rock Insurance Services Limited, a firm authorised and regulated by the Financial Services Authority (FSA). The FSA registration number 300317 and this can be verified by checking the FSA website via the following address http://www.fsa.gov.uk/register/home.do (please type in ‘Rock’ or the postcode RH10 9PJ) or by contacting the FSA on 0845 606 1234.

Meaning of Words

We, Our or Us:                  Rock Insurance Services Limited

No additional fees will be charged for our service. All you are required to pay is the insurance premium.

You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We collect and hold insurance premiums as agent of the insurer.

You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.

We are covered by the Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the FSCS if we cannot meet our obligations.  This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;

• you are resident in the United Kingdom and Isle of Man;
• you are no more than 74 years of age when purchasing Single Trip Cover;
• you are no more than 64 years of age when purchasing Annual Multi-Trip Cover;
• you are no more than 45 years of age for Backpacker Cover;
• you are no more than 64 years of age and adding Winter Sports Cover;
• you have a pre-existing medical condition, which you have declared and had accepted by medical screening and for which you have paid additional premium.

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

If after purchasing a policy you find it does not meet your requirements, you have 14 days from the  receipt of your policy documents  to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.