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With Admiral, you can be sure that you have the cover you need when you go on holiday
So you can safely relax, knowing that we’re here should you need us
We make sure your personal details are kept safe when you buy from Admiral online
If the unexpected happens and you have to cancel your trip, with Admiral you’re covered
Admiral have teamed up with ROCK Insurance Group to bring you a range of travel cover options.
ROCK Insurance Group are authorised and regulated by the Financial Conduct Authority (FCA registration number 300317) and have been looking after holidaymakers on their travels for more than ten years. ROCK are experts in online travel cover which means that it has never been easier to arrange insurance...even if you have left it until the last minute.
ROCK Insurance Group have a range of solutions to suit every traveller, as well as every budget.
So whether you are off on a cruise around the Med, a winter sports break in Switzerland or even backpacking around Asia, ROCK Insurance Group will be able to offer you a policy to suit your trip.
Admiral have been providing insurance since 1993 and is one of the trading names of EUI Limited. EUI Limited is authorised and regulated by the Financial Conduct Authority (FCA registration number 309378).
The registered address for EUI Limited is:
Travel insurance policies are arranged and administered by Rock Insurance Services Limited. Their registered address is:
135 High Street
Your right to complain
Complaints regarding the sale of the policy:
The Customer Relations Manager
135 High Street
Phone: 0800 091 3768
Complaints about a claim:
The Customer Relations Manager
Rock Insurance Travel Claims
PO Box 5775
Phone: 0330 400 1387
If You are not satisfied with the results of Our investigation, You have the right to refer Your complaint to an independent authority for consideration. That authority is the Financial Ombudsman Service (FOS) at:
The Financial Ombudsman Service
London E14 9SR
Telephone: 0800 023 4 567 or 0300 123 9 123
European Online Dispute Resolution Platform
The European Commission has launched the European Online Dispute Resolution platform (ODR platform). The ODR platform is a website which helps customers who’ve bought something online in the EU if a dispute arises. The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem. In the UK that would be the UK Financial Ombudsman Service. Their contact details are above. The ODR can also offer translation services if your complaint is with a company in a different country. You can access the ODR platform by clicking here although you can still contact us directly.
Who regulates ROCK?
Admiral Travel Insurance is arranged and administered by ROCK Insurance Group, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA registration number 300317 and this can be verified by checking the FCA website via the following address http://www.fca.gov.uk/register/home.do please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.
Meaning of Words
We, Our or Us: ROCK Insurance Group
No additional fees will be charged for our service. All you are required to pay is the insurance premium.
You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We collect and hold insurance premiums as agent of the insurer.
You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.
You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.
All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;
Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.
If after purchasing a policy you find it does not meet your requirements, you have 14 days from the receipt of your policy documents to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.